Contracts Administrator (Service Department)

CV-Library • Epping, Essex • 1d ago

Epping

£28,000 - £32,000 per annum (depending on experience)

Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients?

We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department. Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately.

This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail.

The Role

Managing customer service and maintenance contracts from renewal through to invoicing.
Contacting customers regarding upcoming contract renewals.
Preparing maintenance quotations and renewal documentation.
Raising invoices and processing contract billing.
Processing mid-term contract amendments and additional orders.
Maintaining accurate customer and contract records.
Managing renewal diaries and ensuring contracts are renewed on time.
Liaising with customers regarding contract queries and account updates.
Supporting the wider Service Department with general administration.
Building strong relationships with customers to ensure a high level of service.

About You

You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration
Excellent organisational skills.
Strong attention to detail.
Good communication skills, both written and verbal.
Confidence using Microsoft Office and CRM systems.
The ability to manage multiple tasks and prioritise your workload.
A proactive and customer-focused approach.