Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Italian and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre. The role is working hybrid, salary up to £28k depending on experience and the benefits are fantastic.
Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
KEY RESPONSIBILITIES:
Ensure complaints are identified, investigated and resolved promptly and fairly
Investigate complaints thoroughly correctly identifying root causes
Write Final Resolution Letters
Meet company’s Quality and Efficiency Standards
Focus on SLA’s and Regulatory timelines
Pipeline/Caseload management for your language skills including English
Work to company Standards and Frameworks.
Participate in the Training and Competency Framework
Qualifications
Previous experience in a complaint handling role
Fluent in Italian
Fluent/Advanced English
Excellent Listening Skills is a must
High Standards of verbal and written Communication skills is a must
Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
Experience of using Microsoft Office Packages
Insurance knowledge desirable, but not essential
I look forward to receiving your application.
Pertemps acts as both an employment business and an employment agency
