Looking for Call Center Representatives!
We are currently hiring fulltime employees Knoxville, TN for a Sales & Customer Service based call center position. In this role, agents will be taking high volume inbound calls to assist customers with the following:
Educating new customers about various lines of coverage available
Offering additional coverages to build a comprehensive plan
Reviewing eligibility requirements, terms, and conditions
Setting up new customer accounts
Helping customers understand billing cycles and collecting payments
Assist customers with account maintenance
Our ideal candidate is someone who is sales focused and has strong customer service skills! If you enjoy helping customers, this is the role for you. Please see the details below - we look forward to speaking with you!
Job Title: Call Center Agent
Start Date: May 27th
Pay Rate: $13-16/hour (Paid Weekly!)
Location: Onsite in Knoxville, TN
Schedule Availability:
Agents must be available to work between the hours of 8:00 AM and 6:00 PM
Schedules will be confirmed during the interview process!
Some Saturday shifts may be required
Key Competencies:
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent interpersonal, organization, presentation and communication skills
Requirements:
Minimum 1 year of Call Center and/or Sales experience
Excellent customer service skills and ability to build relationships with customers
Ability to remain calm and professional under pressure
Good organizational and time management skills
Must be computer literate and able to navigate on-line portals
Ability to type 25 WPM
#ZR
