About the Role
We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems.
Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable.
Key Responsibilities
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Act as the first point of contact for all IT disruptions and service requests.
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Troubleshoot hardware, software, and network issues for remote and office-based users.
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Support retail-specific systems, EPOS terminals, and store peripherals.
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Escalate complex technical issues to 3rd line teams when necessary.
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Log, track, and update all support tickets accurately within the service desk system.
Skills and Experience Required
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Proven experience in a 1st or 2nd line IT support role.
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Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
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Previous experience in the retail sector is strongly preferred.
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Excellent communication skills and a customer-focused attitude.
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Ability to work under pressure in a fast-moving environment.
Availability
- This role requires an immediate start. Please only apply if you are available to notice-free or on a very short notice period
