Customer Success Executive
About the Company
Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year.
The Role
As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth.
Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience.
Key Responsibilities
Manage a portfolio of customer accounts and build long-term relationships.
Deliver outstanding customer service and resolve complex customer issues.
Support customer onboarding, product adoption, renewals, and retention.
Identify upselling opportunities where appropriate.
Use HubSpot and other digital platforms to manage customer interactions.
Collaborate with internal teams to improve customer outcomes.
Produce customer reports and identify trends to improve products and processes.
Skills & Experience
Essential
Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support.
Strong customer relationship and communication skills.
Experience resolving complex customer issues.
Ability to manage priorities in a fast-paced environment.
Confident using CRM systems and learning new software.
Desirable
Experience with HubSpot.
SaaS, software, or subscription-based business experience.
Experience managing customer renewals and retention.
Knowledge of digital platforms or business applications.
Experience within transport, logistics, warehousing, or training industries.
Experience using AI tools to improve productivity
