Renewals Administrator
Location: Sheffield
Contract: Permanent
The Opportunity
We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team.
This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience.
You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time.
Key Responsibilities
Manage and track customer contract and service renewals.
Prepare accurate renewal quotations and obtain pricing where required.
Liaise with customers regarding upcoming renewals and related queries.
Work closely with Account Managers and internal teams to progress renewal opportunities.
Maintain accurate CRM records and renewal documentation.
Follow up outstanding quotations and customer responses.
Support the processing of renewal orders and associated administration.
Monitor upcoming deadlines and provide regular renewal updates.
Escalate potential retention risks or issues where appropriate.
Provide wider sales support cover during busy periods or annual leave.
About You
You'll ideally have:
Previous experience in an administration, sales support or customer service role.
Excellent organisation and attention to detail.
Strong communication skills with both customers and colleagues.
The ability to manage multiple priorities and deadlines.
Good IT and CRM/system skills.
A proactive approach and strong commercial awareness.
Confidence working across different departments to achieve deadlines.
What's on Offer
Competitive salary
Generous holiday allowance
Company pension contribution
Health and wellbeing benefits
Employee Assistance Programme
Life assurance
Employee discount platform
Cycle to Work scheme
Birthday day off
Regular team incentives
Volunteering day
Career development within a growing businessIf you're an organised administrator who enjoys working in a commercially focused environment and wants to join a supportive, growing organisation, we'd love to hear from you.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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