Our client is seeking a bilingual (French & English speaking) customer service professional to join their team on a permanent basis.
You will be joining an established business and will help develop the connection between our brands and customers. This is a great position for someone wanting to develop their customer service and business building skills and deliver improvements in customer interaction.
Main Responsibilities & Duties:
• Answering the telephone – dealing with customer orders/queries and directing calls to the relevant person
• Responding and providing resolutions to customers via WhatsApp
• Inputting orders and sending invoices to customers for confirmation
• Using a variety of IT tools to deliver outstanding customer service
• Liaising with Accounts Team and Warehouse to ensure orders are processed as quickly as possible
• Consistently meet or exceed performance targets related to order loading accuracy and call handling volumes, ensuring efficiency and high service standards.
• Where specific lines are out of stock, have the product knowledge to recommend alternative lines that are available to maximise value of orders.
• Conduct outbound calls to promote sales activity, build strong customer relationships, maximise sales opportunities, and ensure a high level of customer satisfaction.
If this sounds like the role for you, please apply now!
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
