We are recruiting on behalf of our client, Seaham Hall, home to the award-winning Serenity Spa, for a passionate and service-driven Spa Receptionist to join their dedicated team.
This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, luxury guest experience from arrival through to departure.
Role & Responsibilities
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Deliver an exceptional guest journey from pre-arrival to departure
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Manage spa bookings efficiently, maximising availability and revenue opportunities
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Complete all reception administration, including guest profiles, payments, and reporting
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Maintain expert knowledge of spa treatments, packages, and promotions
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Conduct engaging spa tours for guests
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Handle guest queries and feedback professionally
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Liaise with other departments to ensure seamless operations
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Maintain exceptional presentation standards across reception areas
Requirements
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Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
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Exceptional communication and guest service skills
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Knowledge use of Microsoft, Windows and Outlook
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Excellent organisational skills with the ability to multitask
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Professional, well-presented, and aligned with luxury brand standards
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Flexible, reliable, and a strong team player
Employee Benefits
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Comprehensive in-house training
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Clear progression opportunities
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Share of monthly service charge
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Staff discounts on spa experiences, retail & vouchers (up to 20%)
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Pension scheme & Wagestream access
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Uniform provided
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Free onsite parking
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Opportunities to participate in charity, team and wellness events
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Employee of the quarter recognition scheme
Hours of Work:
Up to 40 hours per week across shifts between 6am–10:30pm, including weekends and bank holidays
