Front of House / Receptionist
Location: Gravesend, Kent
Salary: Circa £25,500 per annum
Diamond Search Recruitment is advertising this vacancy on behalf of our client.
Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to providing a professional, approachable and client-focused service, while offering a supportive and collaborative working environment for their staff.
We are seeking an experienced and professional Front of House / Receptionist to join the busy Gravesend office.
As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional environment while ensuring the smooth day-to-day running of reception.
This is a varied role requiring excellent communication skills, strong organisational ability and a proactive approach. You will provide exceptional customer service, support fee earners and colleagues with a range of administrative duties, and help maintain the efficient running of the office.
Key Responsibilities
Reception & Client Care
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Provide a professional, friendly and welcoming reception service to clients and visitors.
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Answer, screen and direct incoming telephone calls promptly and professionally.
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Meet and greet clients and notify fee earners of their arrival.
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Manage meeting room bookings and ensure rooms are prepared for client meetings.
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Maintain reception, client waiting areas and meeting rooms to a high professional standard.
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Offer refreshments to clients and visitors where appropriate.
Administrative Support
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Open, sort, scan and distribute incoming post to the relevant fee earners.
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Prepare outgoing post.
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Assist with photocopying, scanning, printing and document preparation.
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Provide general administrative support to fee earners and support staff.
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Assist with booking couriers and arranging deliveries where required.
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Order and maintain office supplies.
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Support other office locations where required.
About You
The successful candidate will be professional, approachable and confident working in a busy legal environment.
You will have:
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Previous experience as a Receptionist within a law firm – essential.
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Excellent communication and interpersonal skills.
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A professional, friendly and approachable manner.
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Strong organisational skills and the ability to prioritise a busy workload.
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An excellent telephone manner and strong customer service skills.
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Excellent attention to detail and accuracy.
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Confidence using Microsoft Office and general office systems.
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The ability to work independently and as part of a team.
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A proactive, flexible and positive approach to work.
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A commitment to delivering an excellent client experience and maintaining high professional standards.
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Previous experience handling confidential information with discretion.
This is an excellent opportunity for an experienced legal receptionist or front-of-house professional to join a well-established and highly regarded legal environment.
Diamond Search Recruitment is acting as an employment agency in relation to this vacancy
