Income Assistant
Based in West London
Temporary on going contract
£24.56per hour Umbrella
Job Purpose:
To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.
To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.
To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.
To ensure that council policies, performance standards and customer satisfaction requirements are met.Experience:
At least a year's experience of working in a social housing environment in a similar or related role and in a management position.
Knowledge of building / works contract specifications
Ability to work with minimum supervision, show initiative and make sound decisions.
Experience of specifying and developing management and performance reports to improve team performance.
A good knowledge of residential leases and freehold transfers
