Accommodation Assistant
Location: Nuneaton
Hours: Monday to Friday, 1000am – 6:00pm
Pay: £12.71 per hour (National Minimum Wage)
INDRES
About the Role
We are looking for a reliable and organised Accommodation Assistant to join our team in Nuneaton. This is a customer-facing role where you will support the day-to-day management of accommodation, ensuring residents receive excellent service while maintaining accurate records and high standards across the site.
Key Responsibilities
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Welcome residents, complete bookings, and issue the appropriate documentation.
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Maintain accurate and up-to-date resident files.
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Escalate any resident or property issues in line with company procedures.
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Carry out routine and ad-hoc inspections of resident rooms and communal areas.
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Collect deposits and Wi-Fi payments, monitor outstanding balances, and manage arrears where required.
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Handle cash securely and accurately in accordance with company procedures.
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Build positive relationships with residents and our client, NBBC.
What We're Looking For
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Good basic computer skills.
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Confident communicator with excellent customer service skills.
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Ability to work independently and manage a varied workload.
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Good attention to detail and organisational skills.
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Comfortable handling cash and maintaining accurate records.
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A professional and approachable manner.
What We Offer
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Monday to Friday working hours (10:00am – 6:00pm).
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Competitive hourly rate of £12.71 per hour.
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A supportive working environment.
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Opportunity to make a positive difference to residents' experience
