Join the CBRE Global Workplace Solutions team as a Contract Support!
Are you skilled in Customer Service and Administration and, looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Contract Support to join our team in [Leeds].
What You'll Do:
Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.
What We're Looking For?
Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial.
Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons.
Enjoy ample opportunities for skill development and professional advancement.
Contribute to a safe, inclusive, and positive work environment.
Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now
