Hybrid Working
We are seeking an experienced SME Account Handler to join a well-established and growing insurance brokerage. This is an excellent opportunity for an individual with commercial insurance experience who enjoys managing client relationships, handling a varied portfolio of SME business, and delivering exceptional service.
Working within a specialist SME team, you will support clients across a broad range of package and commercial combined insurance products, ensuring policies are administered accurately and efficiently while maintaining high standards of client care and regulatory compliance.
Key Responsibilities
Client Service & Relationship Management
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Build and maintain strong relationships with SME clients.
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Respond to client enquiries promptly and professionally.
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Understand clients' insurance requirements and provide appropriate solutions.
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Support client retention through excellent service delivery.
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Assist with policy renewals, adjustments, and ongoing servicing requirements.
Policy Administration
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Process new business, renewals, endorsements, and cancellations.
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Prepare and issue accurate policy documentation.
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Maintain accurate and compliant client records.
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Ensure all administration is completed within agreed service standards.
Insurer Management
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Obtain quotations and terms from insurers through e-trade platforms and delegated authority schemes.
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Liaise with insurers regarding policy queries and placement of risks.
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Escalate complex or non-standard risks where appropriate.
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Ensure efficient placement of business while maintaining profitability and client satisfaction.
Skills & Experience Required
Essential
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Previous experience within an SME or Commercial Account Handling role.
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Good understanding of SME insurance products, including package and commercial combined policies.
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Experience using insurer e-trade platforms.
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Strong knowledge of FCA regulations and compliance requirements.
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Excellent organisational skills with the ability to manage a busy workload effectively.
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Strong attention to detail and accuracy.
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Excellent communication and relationship-building skills.
What's on Offer
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Competitive salary.
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Hybrid working arrangement.
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Ongoing training and professional development.
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Support towards insurance qualifications.
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Clear opportunities for career progression.
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A collaborative and supportive team environment.
If you are looking to further your career within commercial insurance and join a business that values professional development, get in touch with a member of the LNJ team today
