Atlassian JSM Service Administrator / Engineer (SC Cleared)
Role: Atlassian JSM Service Administrator / Engineer
Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement
Type: Contract, Daily Rate
Pay Rate: £450 - £550 per day (Inside IR35)
Duration: 6 Months (likely extension)
Location: London (Hybrid)
Security Clearance: Active SC Clearance Required
Atlassian JSM Service Administrator / Engineer (SC Cleared)
We are seeking an experienced Atlassian JSM Service Administrator / Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform.
This role is ideal for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart platform configuration, automation, and strong governance.
You will be responsible for ensuring the JSM environment is reliable, scalable, and aligned with best practices while helping teams get the maximum value from the platform.
Key Responsibilities
- Configure and maintain Jira Service Management projects, workflows, and request types.
- Design and implement automation rules to streamline service delivery and reduce manual effort.
- Manage users, groups, roles, and permissions.
- Maintain and support integrations including email, monitoring tools, identity platforms, and third-party services.
- Ensure platform stability, performance, and operational reliability.
- Configure and enhance portals, requests, forms, queues, and workflow processes.
- Develop and maintain JQL queries, filters, dashboards, and reporting.
- Troubleshoot platform issues using a structured analytical approach.
- Create and maintain knowledge articles, technical documentation, and configuration records.
Required Skills & Experience
- Hands-on experience administering Atlassian Jira Service Management Cloud.
- Strong understanding of JSM configuration, workflows, request types, portals, and forms.
- Experience creating and managing automation rules.
- Knowledge of Jira user management, permissions, and access controls.
- Practical experience using JQL.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to document solutions clearly and communicate effectively with technical and non-technical stakeholders.
- Champion standardisation over unnecessary customisation.
- Minimise global configuration changes through appropriate governance.
- Ensure workflows, automations, and integrations are clearly documented.
- Maintain clear roles, responsibilities, and ownership across the platform
Security Requirement
Candidates must hold active UK Security Clearance (SC) due to the nature of the role.
If you are an experienced JSM professional who enjoys creating robust, well-governed platforms and enabling better ways of working, we would like to hear from you.
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)
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