Customer Contact Administrator (Temporary)
About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.
This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.
Key Responsibilities
-
Answer incoming customer telephone calls promptly and professionally.
-
Act as the first point of contact for customers requiring support with digital account registration and online services.
-
Provide clear, accurate information regarding products, services and system changes.
-
Resolve general customer enquiries or transfer calls to the appropriate department where required.
-
Accurately record customer interactions on internal systems.
-
Escalate complex enquiries or customer concerns when appropriate.
-
Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.
-
Assist the wider team in managing increased call volumes during a major system implementation.
-
Ensure customer information is handled securely and confidentially.
-
Follow company policies, regulatory requirements and data protection legislation.
-
Log customer complaints or dissatisfaction in line with procedures.
-
Undertake any other duties consistent with the role.
What We're Looking For
-
Previous customer service experience, ideally within a telephone-based or contact centre environment.
-
Excellent communication and listening skills.
-
Professional and friendly telephone manner.
-
Strong organisational skills with excellent attention to detail.
-
Confident IT skills and the ability to use multiple systems simultaneously.
-
Ability to remain calm under pressure and adapt to changing priorities.
-
A positive, flexible and team-oriented attitude.
Interested & immediately available? Apply Today
