Our client, an established Utilities services company, is currently recruiting a Customer Service Representative to join their Customer Service team. The Customer Service Representative will be responsible for acting as the first point of contact for customers regarding customer quires as well as helping with over the phone payments and other administration tasks,
Key Responsibilities for the Customer Service Representative:
Frontline Customer Interaction: Answer inbound calls and respond to email enquiries, delivering excellent customer service
Payment Processing & Customer Onboarding: Guide customers through payments over the phone and set up new users on our client's online platform
General Administration: Perform data entry, maintain client records, and collaborate with the internal team to ensure smooth day-to-day operations
Skills Required for the Gas Engineer:
Proven background within an Office-Based Admin/customer service role
Strong communication skills
Driving License required
Please apply as directed
