Administration Support Executive & Customer Service Coordinator
Salary: up to £32,000 per annum
Location: Stoke on Trent
Hours: Monday to Friday, 8:00am - 5:30pm, plus weekend rota (1 in every 3 weekends)
An exciting opportunity has arisen for a highly organised and customer-focused individual to join a busy and growing business. This role is ideal for someone who thrives in a fast-paced office environment, enjoys dealing with customers, and can confidently manage multiple tasks simultaneously.
As the first point of contact for customers, you will handle enquiries via telephone, email, messaging platforms and in person where applicable. The business serves a diverse customer base across the UK and internationally, making strong communication and administrative skills essential.
Key Responsibilities
Providing professional and friendly customer service
Responding promptly to customer enquiries via telephone, email and messaging platforms
General office administration and support
Processing and inputting data accurately
Generating business documentation and reports
Managing customer accounts and maintaining strong client relationships
Supporting advertising and promotional activities
Freight forwarding administration and export documentation
Following up sales enquiries and leads
Processing sales orders and preparing customer quotations
Producing pro-forma invoices and supporting invoicing activities
Managing emails, scanning, filing and record keeping
Assisting with general day-to-day office operations
Skills & Experience
Strong office administration and customer service skills
Experience processing sales orders and preparing quotations
Excellent communication and interpersonal skills
Good numerical and mathematical ability
Strong attention to detail and accuracy
Ability to prioritise workloads and work effectively under pressure
Problem-solving skills with the ability to use initiative
Competent IT skills, including Microsoft Office applications
Ability to build and maintain positive working relationships
Self-motivated, proactive and highly organised
Desirable
Previous experience within logistics, exports or a similar environment
Experience handling international customer accounts
Knowledge of invoicing and pro-forma documentation
APPLY NOW! Please contact me for more information
Please note: Due to the high volume of applications we receive, only candidates who are successfully shortlisted for the role will be personally contacted.
INDCOM
