Sales & Customer Service Agent
Location: Hybrid - Canary Wharf, London (office-based training)
Salary: £12.79 per hour + uncapped monthly commission
Hours: 40 hours per week (Monday-Saturday, shift pattern between 8am-7pm)
Contract: Temporary to Permanent
Start Date: ASAP
We are looking for a fluent French and English speaking Sales & Customer Service Agent to join a busy, customer-focused team. This is a fantastic opportunity for an experienced sales professional who enjoys working towards targets, delivering excellent service, and maximising sales opportunities.
You will be responsible for handling inbound customer enquiries, converting calls and online enquiries into bookings, identifying customer needs, and upselling additional products and services. You will also support booking amendments, cancellations, live chat enquiries, and occasional outbound activity.
Key responsibilities:
Convert inbound enquiries into sales and achieve individual targets
Build rapport with customers and provide a high-quality experience
Upsell and cross-sell relevant products and services
Handle customer queries, bookings, and amendments accurately
Maintain records and follow company processesWhat we are looking for:
Fluent French and English language skills (essential)
Previous sales or customer service experience within a target-driven environment
Strong communication skills with the ability to close sales
A proactive, resilient, and customer-focused approach
Experience in travel, hospitality, or contact centre environments is desirableBenefits include:
Uncapped commission (OTE approx. £3,000 per year)
Hybrid working after training
Full training provided
Excellent progression opportunities
Staff discounts and corporate benefits
20 days holiday + bank holidays
Life insurance and employee perksIf you are a motivated sales professional looking for a role with excellent earning potential and career development, we would love to hear from you.
TJCOM
