Customer & User Experience (CX/UX) Architect
Salary: £38,000 - £42,000 per year (depending on experience) Plus bonus
Location: Mainly remote (work from home 4 days a week, 1 day a week in the office in Buckinghamshire)
Hours: Full-time, 35 hours per week
Are you passionate about creating great digital experiences? We're looking for a Customer & User Experience (CX/UX) Architect to join a friendly, forward-thinking not-for-profit organisation that is investing in improving its digital services.
This is a fantastic opportunity to play a key role in shaping how customers interact with our digital platforms while enjoying an excellent work-life balance with a 35-hour working week and mainly remote working.
What you'll be doing
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Design simple, engaging and user-friendly digital experiences.
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Understand customer needs through research and feedback.
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Map customer journeys and identify opportunities for improvement.
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Work with colleagues across the organisation to develop customer-focused solutions.
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Use UX, UI and design thinking techniques to improve websites and digital services.
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Help embed customer-centred design across the organisation.
What we're looking for
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Experience working in a CX and/or UX role.
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Knowledge of UX research, customer journey mapping and design thinking.
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Experience creating user-friendly interfaces (UI).
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Strong problem-solving and analytical skills.
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Ability to work with a range of stakeholders.
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Experience with websites, CMS or CRM platforms would be beneficial.
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Relevant UX/CX qualification or certification is desirable.
What's on offer
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£38,000 - £42,000 salary depending on experience.
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35-hour working week.
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Work from home 4 days a week, with just 1 day per week in the office.
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25 days annual leave plus bank holidays, increasing with service.
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Private healthcare and dental cover after probation.
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Up to 8% employer pension contribution.
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Life assurance.
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Company sick pay.
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Performance-related bonus scheme.
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Salary sacrifice schemes including cycle to work and additional annual leave.
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One paid volunteering day each year.
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Employee Assistance Programme.
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Free on-site parking.
If you're passionate about improving customer experiences and want to work for an organisation that makes a positive impact while offering genuine flexibility and work-life balance, we'd love to hear from you
