Helpdesk Administrator, Temp to Perm, Hamilton, £12.71 per hour
Benefits
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Temp-to-perm opportunity with long-term career potential
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Monday to Friday working pattern, 8:00am – 4:30pm
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30-minute lunch break
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Competitive pay rate
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Supportive team environment
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Opportunity to gain experience working with a diverse portfolio of clients and sites across the UK
Responsibilities
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Act as the first point of contact for clients and site representatives, handling incoming maintenance requests professionally and efficiently.
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Log, update, and manage job details accurately using the Job Logic system.
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Coordinate and schedule engineers and subcontractors for reactive and planned maintenance works.
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Monitor job progress and ensure works are completed within agreed timescales and client requirements.
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Maintain accurate records by updating internal systems, job sheets, and maintenance documentation.
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Process invoices and support general administrative functions within the maintenance department.
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Assist with clearing backlogs of paperwork and ensuring all documentation is completed within required deadlines.
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Communicate effectively with clients, engineers, subcontractors, and internal teams to provide regular updates and resolve issues.
Requirements
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Previous experience within Facilities Management (FM) or the reactive maintenance/property repair sector.
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Experience scheduling engineers, contractors, or maintenance activities.
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Strong administrative and organisational skills with excellent attention to detail.
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Ability to manage multiple tasks and prioritise workloads in a fast-paced environment.
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Experience handling a high volume of calls and service requests.
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Good IT skills, including experience using job management systems such as Job Logic or similar.
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Excellent communication, customer service, problem-solving, and teamwork skills
