System Service Representative - Customer Engineer

CV-Library • Guildford, Surrey • 1h ago

System Service Representative - Customer Engineer Location: Guildford

Hours: Full Time

Pay: £30,000( Gross) a shift allowance of £14,000 per year (paid £1,166.67 per month before tax and deductions )

Join Our Client's Reputed Team! Our client is hiring for a friendly and professional System Service Representative to join their Customer Engineering team. This is a fantastic opportunity to develop your technical support skills across a variety of multi-vendor hardware platforms, including servers, storage, network equipment, and more.

What you'll be doing:

Providing hardware installation and break-fix support for diverse IT equipment in client environments.
Assisting senior engineers with technical support activities across products like hand-held devices, laptops, servers, and network gear.
Developing broad technical expertise in Data Centre hardware, including servers, power supplies, and storage solutions.
Working within a shift pattern that covers 24/7 maintenance, including late shifts and weekends, supporting clients effectively.
Following manual handling practices and using hand tools and test equipment to diagnose and resolve issues.
Maintaining security awareness and working independently to meet service level targets.
Communicating clearly with clients and team members, upholding the brand's professional image.

What you'll bring:
Manual dexterity and ability to handle hardware safely and effectively.
Strong problem-solving and analytical skills, with a creative approach to troubleshooting.
Flexibility to work varied hours and shifts, with full support from the team.
A full UK driving licence and willingness to travel within the designated regions.
Good IT knowledge and the ability to work independently while being supported remotely.
Excellent communication skills suited to engaging with different audiences.
Security clearance may be required.

Preferred skills:
Troubleshooting expertise with proven resolution delivery.
Client-facing experience.
Experience working on multi-vendor products or Cisco network equipment is advantageous but not essential.

What we offer:
Full training to build your technical support capabilities.
Opportunities to grow your skills in a dynamic environment.
Supportive team culture with flexible working hours.

If you're eager to kick-start or advance your career in technical support and enjoy working in a collaborative environment, we'd love to hear from you! Apply now to join a leading organisation committed to excellence in customer service.