The IT systems within our client’s architects firm are critical to their ongoing operations, including operational management, communications, data storage (including security/access), and design functions.
The IT Apprentice’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Duties
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Provide technical support to end-users, both in person and remotely
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Install, configure, and maintain computer systems and software
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Implement security of the network, data and its storage and communication systems
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Assist with network administration tasks, including setting up user accounts and permissions
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Work together with other managers and directors in relation to IT matters
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Help manage the process for achieving agreed standards for Cyber Security and protocol
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Discuss, agree and maintain IT elements of the Business Continuity Plan
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Assist in ensuring that the company operates within the law in relation to copyright licencing and assists with Data management (GDPR)
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Document technical procedures and create user guides.
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Collaborate with the IT Manager to implement new technologies and upgrades.
Person Specification
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Ability to work independently
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Strong teamwork capabilities
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Excellent organisational skills
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Effective written and verbal communication
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Self-motivated and proactive
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Keen about IT and technology
