An insurance firm in the West Midlands is looking for a motivated individual to join their team.
The Junior Insurance Systems & IT Support Assistant will provide first-line technical support across business systems while supporting data security, compliance, and core insurance operations.
This entry-level role is ideal for someone looking to begin a long-term career in IT within the financial services or insurance sector.
KEY DUTIES
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Provide first-line support for hardware, software, and internal insurance systems (e.g. policy administration systems, CRM platforms), diagnosing and resolving common user issues
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Assist staff with access to systems, including password resets, user account setup, and permissions management in line with data protection policies
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Support the monitoring of cyber security and data protection practices, identifying potential risks and escalating concerns in line with FCA and GDPR requirements
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Assist with maintaining secure handling of sensitive client data, ensuring compliance with internal policies and regulatory standards
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Support routine system checks and basic troubleshooting of network and office-based technology
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Help maintain accurate records of IT support queries, system updates, and issue resolutions
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Assist with onboarding new employees by setting up IT equipment and system access
CANDIDATE REQUIREMENTS
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Strong problem‑solving and diagnostic skills.
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Clear communication skills
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An interest in IT systems, data security, and how technology supports business operations
