Our client, a well-established logistics and distribution business, is looking to recruit a Customer Service Administrator to join their busy operation in NW10.
This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and operational support. You will be responsible for managing customer enquiries, providing order and delivery updates, and liaising with warehouse teams to ensure a high level of service is maintained at all times.
Duties & Responsibilities
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Handling customer enquiries via telephone and email.
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Providing updates on orders, deliveries and stock availability.
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Working closely with warehouse and operations teams to obtain information and resolve queries.
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Monitoring customer orders from receipt through to completion.
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Updating internal systems and maintaining accurate records.
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Assisting with general administrative duties and reporting.
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Building strong relationships with customers and internal departments.
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Ensuring customer issues are resolved efficiently and professionally.
Requirements
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Previous experience in a Customer Service Administrator, Customer Service Advisor, Logistics Administrator or similar role.
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Excellent communication skills and a professional telephone manner.
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Strong organisational skills with good attention to detail.
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Confident using Microsoft Office and internal systems.
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Ability to prioritise workload in a fast-paced environment.
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Experience within logistics, warehousing, fulfilment or distribution would be highly beneficial.
What's on Offer?
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Salary of £30,000 - £35,000 per annum, depending on experience.
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Permanent position with a growing logistics business.
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Friendly and supportive team environment.
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Opportunities for progression and development.
If you're an organised and customer-focused individual looking to join a busy logistics operation, we'd love to hear from you. Apply today with your CV
