Customer Service Order Processor
Salary: £17,000 per year
Hours: Monday–Friday 8:00am–4:30pm or 8:30am–5:00pm (rota basis) + occasional Saturday 8:00am–12:00pm
Location: Bury St Edmunds Area
About the role
We are looking for a Customer Service Operator to provide high-quality support to key internal and external customers. This is a fast-paced role where you will manage orders, resolve queries, and ensure excellent customer service at all times.
Key duties
Manage customer orders, prescriptions, and complaints
Liaise with internal teams to ensure smooth order flow
Provide solutions to customer queries quickly and professionally
Produce accurate reports and maintain records
Support key accounts with tailored customer service
Work closely with stakeholders to improve customer experience
Requirements
Previous customer service experience
Strong communication and organisation skills
Ability to work under pressure with high attention to detail
Confident using Microsoft Office (Excel preferred)
SAP / CRM experience desirable but not essential
Benefits
Private medical insurance
Pension enhancement after 12 months
Employee Assistance Programme
Cycle to work scheme
Staff discounts
Join a growing, international company offering stability, development opportunities, and a supportive working environment
