Job Title: Council Tax Officer
Location: Sandwell
Contract Type: Temporary - Sickness Cover
Working Pattern: Hybrid Working, Monday to Friday, 9:00am - 5:00pm
Pay Rate: £16.08 per hour
DBS Requirement: Basic DBS Check Required
Job Purpose
We are seeking an experienced Council Tax Officer to join the Council Tax team on a temporary sickness cover basis. The successful candidate will be responsible for the effective administration of Council Tax accounts, ensuring all legislation is applied accurately and consistently while delivering a high standard of customer
service.
The role requires previous experience using NEC and Enterprise systems, which is essential for managing Council Tax processes efficiently.
Key Responsibilities
Administer Council Tax accounts in accordance with current legislation and council policies.
Process changes in circumstances and determine liability for Council Tax accounts.
Investigate and resolve disputes relating to Council Tax liability.
Apply relevant exemptions, discounts, and reductions accurately.
Correspond with customers professionally via email and telephone to resolve queries and provide advice.
Maintain accurate records and update case information using NEC and Enterprise systems.
Work collaboratively within the Council Tax team to ensure legislation is adhered to and applied correctly.
Ensure all casework is completed within service deadlines and performance targets. Essential Criteria
Previous experience working in a Council Tax Officer role or within Council Tax administration.
Essential experience using NEC and Enterprise systems.
Strong understanding of Council Tax legislation, liability, exemptions, and discounts.
Excellent communication skills, with the ability to deal with customer enquiries professionally.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a team in a hybrid working environment
