Customer Service Administrator
Location: (On-site) Prologis Park, Coventry, CV6 4BU
Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate
Hours: Full-Time, Monday - Friday working 9am-5pm
Rate: £12.90 per hour
MUST HAVE ADMIN EXPERIENCE
Job Purpose:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive.
Key Responsibilities:
As an Administrator you will need to have the ability to Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
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Receive, assess and acknowledge incoming documentation and direct appropriately
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Log incoming post onto our in-house database and create physical files
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Link incoming documents to existing applications and update records
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Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
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Determine ownership of files and documents and the authority needed for the release
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To sift files and redact documents prior to release.
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Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
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Taking responsibility for chasing information and keeping clients updated.
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Support the intervention process
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As directed assist with loading and unloading of incoming and outgoing boxes and files
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Ensure any mechanical handling equipment is operated safely and securely
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Maintain accurate records and logbooks as per Capita's instructions
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Sort files and maintain accurate filing systems in line with agreed processes
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Ensure all aspects of confidentiality are strictly observed
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Ability to comply with Health & Safety instructions and guidance
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Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
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Ensure all responsibilities to be carried out in line with local and company guidelines
Key Skills & Qualifications:
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Good knowledge of MS office and a working knowledge of general IT systems
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Excellent communication skills both oral and written with the ability to communicate at all levels
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Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
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Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
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Excellent organisational skills, ability to prioritise work and multi-task
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Ability to work to tight deadlines
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Ability to follow processes and procedures
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Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
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Ability to work as part of a team
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Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
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Experience of manual handling
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Ability to identify risks and apply health and safety procedures
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Flexibility with hours - may be required to work overtime
All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people