Customer Service Administrator

CV-Library • Other (West Yorkshire) • 16h ago

Salary: Circa £26,000 (negotiable DOE) Location: Elland Hours: Mon-Fri, Full-time

Full-time, Permanent Position

We are seeking a detail oriented and proactive Customer Service Administrator to join our client's Energy team. This role is responsible for the setup and ongoing administration of client energy contracts, while providing support to the sales and account management teams. You will play a key role in ensuring all client requirements are met efficiently, maintaining strong relationships with suppliers and customers, and contributing to the successful renewal and management of energy contracts. This position would suit someone who is organised, analytical, and confident managing multiple priorities within a fast paced environment.

The Key Responsibilities of the Customer Service Administrator:

Validate contract information with incumbent suppliers for new clients and accurately input data into internal systems
Collate and analyse metering data to support tendering processes and usage analysis
Submit contract termination notices to suppliers in line with contract terms
Prepare and submit tenders to energy suppliers
Produce pricing analysis and pricing matrices to support sales teams ahead of client meetings
Process signed contracts and obtain confirmation of acceptance from suppliers
Manage and resolve objections to contract transfers by liaising with suppliers and clients
Ensure successful contract transfers and confirmation of live supply dates
Handle inbound client and supplier queries via telephone and email, ensuring timely resolution
Validate monthly invoices and manage any billing queries on behalf of clients
Process change of ownership requests for client sites when required
Monitor market conditions and provide updates to the sales team
Produce monthly renewal plans for the sales team
Maintain accurate records of contracts, renewals, objections, and live dates within the database
Participate in training, development activities, and regular performance reviews
Adhere to company policies, procedures, and compliance requirements, including health and safety standards

The Key Requirements of the Customer Service Administrator: Essential:
Strong administrative and organisational skills
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and meet deadlines
High attention to detail and accuracy
Confident in handling customer queries and building relationships
Ability to work independently as well as collaboratively within a team
Good IT skills and experience working with databases or internal systems Desirable:
Experience within the energy sector or a similar contract driven environment
Understanding of energy contracts, tendering, or supplier processes
Analytical skills with the ability to interpret data and pricing information

Working Relationships:
Internal teams including Sales, Finance, and Operations
Existing clients and customers
External suppliers and industry partners
Colleagues across all levels of the organisation

Personal Attributes:
Proactive, organised, and detail focused
Positive and professional approach to work
Adaptable and able to respond to changing business needs
Strong problem solving skills with a customer focused mindset

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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