Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail! We are recruiting for a temp to perm Sales Order Processor!
Duration: temp to perm
Location: Based in gorgeous offices in Stopsley, Luton
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a.
Benefits
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28 days holiday inc bank hols
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Pension (after qualifying period)
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Free on-site parking
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lovely break out and kitchen areas
Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:
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Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
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Organising and coordinating collections and deliveries
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Carrying out customer service follow up calls
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Handle customer queries and complaints either over the phone or via email
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Ensuring the customer information is kept up to date
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Handling returns for customers and estimating handing charges
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Coordinating with other departments
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Organising and coordinating collections
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Scanning and filing of orders and other documentation
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Provide general administration including handling general enquiries over the phone/email
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Assisting other team members with orders and helping other departments when the need arises
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Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
What would make you a good candidate for this role?
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Previous administration and phone-based customer service experience
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Great, proven customer services
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Commited to achieving the highest standards and work ethics
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Great attention to detail, both numerically and written as there is a lot of data entry of orders
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Highly organised with the ability to prioritise tasks in order of importance
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Confident with clear written and verbal communication skills
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Self-motivated and crucially a ‘can-do ‘attitude
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MS Office (Excel, Word, and Outlook)
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Full rights to work in the UK (no student visas please, we need full rights to work in the UK)
So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review
