An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment.
The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately.
Key Responsibilities:
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Develop and maintain strong relationships with assigned clients.
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Manage customer orders, ensuring requirements are met accurately and on time.
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Communicate proactively with clients to manage expectations and provide updates.
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Investigate and resolve customer queries and complaints through to completion.
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Collaborate with internal departments to deliver service excellence and meet agreed service levels.
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Support service improvement initiatives through data analysis and customer insight.
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Ensure compliance with contractual requirements and company processes.
The ideal candidate will have:
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Previous experience in a customer service environment (2+ years)
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Excellent communication and relationship-building skills.
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Strong organisational skills with the ability to manage multiple priorities.
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A calm, confident, and proactive approach to problem-solving.
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Excellent attention to detail.
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Good working knowledge of Microsoft Office
This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role
