Job Purpose:
The Workplace Services Assistant is responsible for delivering consistent, high-quality workplace experience by supporting the day-to-day operation of the client site. The role combines post room services, facilities support, and general workplace tasks, ensuring a safe, efficient, and professional environment.
Key Responsibilities - Postroom & Logistics
Manage incoming and outgoing mail and courier deliveries
Maintain records for tracked and confidential items
Act as first point of contact for post room queries
Process outgoing post to meet Royal Mail and courier pick up times.
Use of IT systems to manage post.
Assist in sundries for goods in and out when required.
Safe lifting and carrying of parcels.
Ensure that any photocopier issues are addressed, and an engineer is contacted where necessary.
Ensure all photocopiers are fully stocked with A3 & A4 paper and carry out minor maintenance.
Key Responsibilities - Facilities & Workplace Support
Provide day-to-day facilities support including meeting room set-ups and office moves
Support workplace logistics and furniture moves
Monitor workplace areas and report defects or issues
Liaising with contractors and signing in staff
Maintenance tasks that arise throughout the working day
Undertaking site building walks, making sure all reactive findings are logged onto SI.
Responsible for raising & logging site observations from the CBRE team accordingly.
Understand, anticipate, and deliver client needs whilst building client relationships.
To assist in moving furniture around the 9th floor area for events and around the building.
Essential Skills and Qualifications
Experience of working in a post room and facilities environment
Ability to use own intuitive when needed to during busy periods.
Main high standards of customer service.
Numerate and IT literate.
Good communication skills
Good written and verbal skills
Enthusiastic and committed approach
Tact and diplomacy when dealing with customer, staff, and suppliers
Ability to work under pressure and support the team respectively
Effective time management and priority setting.
Confident manner
