You’ll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You’ll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.
You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.
There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process:
Acquisition
This role isprimarily focused on new business sales, targeting smaller SME Business customers (0–49 employees) with a strong emphasis on outbound activity and pipeline generation.
Customer Success
This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10–100 employees).
