We're Hiring – Back Office & Customer Support Coordinator
📍 South Ockendon / Thurrock Area
💰 £22,000 – £26,000 per year (depending on experience)
🕒 Full-Time
We're looking for an organised, proactive, and car-minded individual to join our busy automotive workshop team.
With a fast-paced workshop handling a high volume of vehicles daily, you'll play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team.
Key Responsibilities
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Managing customer enquiries via phone, email, and social media
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Preparing quotations and booking vehicles into the workshop
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Following up with customers regarding repairs, servicing, and vehicle updates
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Sourcing and ordering vehicle parts from suppliers
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Tracking parts deliveries and matching them to active jobs
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Assisting with invoicing, administration, and workshop scheduling
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Supporting the company's social media presence and customer engagement
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Coordinating communication between the office and workshop teams
What We're Looking For
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Genuine interest in cars and the automotive industry
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Good knowledge of vehicle makes, models, and parts
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Confident communicator with excellent customer service skills
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Strong organisational and multitasking abilities
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Comfortable using computers, email, and office software
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Experience within a garage, parts department, dealership, or motor trade environment is desirable but not essential
What We Offer
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Competitive salary of £22,000 – £26,000
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Friendly and supportive team environment
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Varied role with no two days the same
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Opportunity to develop your automotive and business skills
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Long-term career progression within a growing company
Interested?
Send your CV along with a brief introduction outlining your experience and interest in the role
