Our Client is seeking an EV Customer Support Coordinator to work remotely within the Surrey area.. This role is pivotal in ensuring customer satisfaction and maintaining effective communication between our clients and the company. The ideal candidate will possess strong communication skills, and a "can do" attitude.
The role involves day-to-day tasks related to ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. The Customer Support Co-ordinator will be responsible for effective communication with customers and delivering exceptional customer service.
Day to Day
• Ensure all EV customers - both commercial and domestic are managed from initial enquiry through to installation in a seamless and efficient way which enables growth and scale, ensuring queries are answered in a timely manner.
• Work closely with the internal team members where necessary to ensure all domestic installs follow the set process, adhere to regulation, and meet all head office requirements
Skills
• Proficient in MS Office systems
• Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
• Experience in data entry with a keen eye for detail to ensure accuracy in records.
• Prior experience in a customer service role with customer service skills.
• Ability to work independently with previous experience of remote working in a fast-paced environment.
• A positive attitude with a commitment to providing outstanding customer service.
• Knowledge of EV Charging installation process would be an advantage.
Hours of work are: 8.30am - 5.30pm Monday to Friday.
If you are passionate about delivering exceptional service and enjoy working in a dynamic environment, we encourage you to apply for the EV Customer Support Coordinator position
