Customer Service Coordinator
Marlow
6 month contract
A leading international organisation is seeking a Customer Service Coordinator to join their dynamic operations team. This is an excellent opportunity for a detail-oriented and customer-focused professional to play a key role in supporting sales operations and delivering exceptional service across a global customer base.
The RoleAs a Customer Service Coordinator, you will act as the central point of contact between customers, sales, and internal departments, ensuring smooth order processing and high levels of customer satisfaction. You’ll support business operations, manage customer communication, and contribute to operational efficiency and performance targets.
Key Responsibilities of the Customer Service CoordinatorOrder & Sales Support
Process and manage customer orders, ensuring accuracy and alignment with quotes
Liaise with internal teams (operations, engineering, compliance) to validate orders
Raise invoices and maintain accurate system records
Support CRM and order intake alignmentCustomer Service & Coordination
Handle customer enquiries via phone and email
Provide timely updates on order status and delivery timelines
Manage and resolve customer issues through to completion
Build strong relationships with customers and internal stakeholdersOperational Support
Collaborate across departments to ensure seamless service delivery
Monitor KPIs including order accuracy and turnaround times
Support continuous improvement of systems and processes
Participate in internal meetings and provide operational inputAbout YouWe’re looking for someone who brings:
Proven experience in a customer service or sales coordination role
Strong communication skills (written and verbal)
High attention to detail and data accuracy
Confidence using CRM, ERP or MRP systems
Excellent organisational and problem-solving skills
Strong Microsoft Office skills (Excel, Outlook, Word)
'Apply Now' or reach out to Ellie at Orion Electrotech for further details!
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