Customer Service Advisor
Location: MK43 0YL
Salary: £14.00 per hour
We're hiring a Customer Service Advisor to join a growing, dynamic, and forward-thinking customer service team. This is a position offering excellent long-term career progression, ongoing training, and professional development within a supportive and rewarding environment.
The Role:
As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring every interaction is handled efficiently, positively, and professionally. You’ll use your communication skills, problem-solving ability, and product knowledge to deliver outstanding service and build lasting customer relationships.
This is a target-driven role where hitting KPIs and performance goals is essential to both your success and career growth within the company.
Key Responsibilities:
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Manage inbound customer interactions across phone, email, live chat, and social media, ensuring each query is handled promptly and effectively.
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Listen carefully to customer needs, identify issues, and provide clear, accurate, and professional responses or solutions.
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Resolve customer complaints and queries, aiming for a first-time resolution wherever possible.
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Update customer records and documentation accurately and efficiently within the CRM system.
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Work towards daily and weekly performance targets, including:
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Handling up to 50 customer calls per day (250 per week)
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Achieving 5 price reductions per week
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Securing 2 TrustPilot reviews per week
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Maintaining an average call time of 5–6 minutes
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Keeping customer wait times under 1 minute
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Take ownership of customer issues from start to finish, following up where necessary to ensure a positive outcome.
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Support and collaborate with your colleagues to maintain high service standards and achieve team objectives.
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Stay up to date with company products, services, and promotions to provide customers with the most relevant and accurate information.
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Proactively identify opportunities to improve processes and contribute to a better customer experience.
What We’re Looking For:
Excellent verbal and written communication skills.
A confident, customer-focused attitude with the ability to stay calm under pressure.
Comfortable working towards targets and KPIs in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous customer service experience is desirable but not essential – full training is provided.
Ambitious individuals who want to build a long-term career in a people-focused business.
Must have drivers licence and access to a car as site is challenging to get to via public transport
Hours of Work:
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Monday to Friday: 9:00am – 8:00pm
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Saturday & Sunday: 9:00am – 6:00pm
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Rotational shift pattern based on a 6-week rota
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Includes 1 late shift (11:00am – 8:00pm) per 6-week rotation
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You will never be required to work both Saturday and Sunday in the same week
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You will have 2 full weekends off within each 6-week rota
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A fair and balanced schedule designed to support work-life balance
What’s in It for You:
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Full training and ongoing support from day one.
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Clear career progression pathways and opportunities for internal promotion.
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Regular coaching and professional development to help you succeed and grow.
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Supportive, inclusive team culture focused on performance and personal growth.
If you’re motivated, customer-focused, and looking for a long-term career with genuine progression and development opportunities, apply today with Pin Point Recruitment
