Service Administrator
Portsmouth
£28,000 - £30,000
Permanent
Role Overview
An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments.
Key Responsibilities
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Process and review service jobs, ensuring all documentation is complete prior to invoicing
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Maintain accurate service records and monitor Work in Progress (WIP)
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Raise and issue invoices accurately and within required timescales
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Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation
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Resolve invoice queries and provide professional customer support
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Maintain accurate records within internal systems and shared inboxes
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Provide telephone and administrative support to customers and colleagues
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Prepare quotations for service agreements and maintain contract documentation
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Coordinate jobs and schedules with external contractors and suppliers
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Review supplier invoices and update purchase orders where required
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Produce service-related reports and assist with month-end administration
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Support continuous improvement within service administration processes
Skills & Experience
Essential
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Previous administration, service coordination, or invoicing experience
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Strong attention to detail and organisational skills
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Good working knowledge of Microsoft Office, particularly Excel and Outlook
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Ability to manage multiple tasks in a fast-paced environment
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Strong communication skills and a proactive approach
Desirable
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Experience within engineering, automotive, service, or dealership environments
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Familiarity with ERP or service management systems
Personal Qualities
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Professional and confident communicator
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Resilient and able to remain calm under pressure
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Comfortable dealing with engineers, tradespeople, contractors, and suppliers
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Team player with a positive and adaptable attitude
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Customer-focused with the ability to prioritise workload effectively
Apply now or contact Lynsey at Key Recruitment for further information
