Rydon Maintenance has a fantastic opportunity for a Repairs Administrator to join our highly regarded social housing repairs and maintenance team. The role is based at our office in Islington with the ability to work from home, typically 1 day a week.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
The Rydon group operates throughout England, predominantly in London and the southern counties. We are a dynamic, multi-talented organisation, working across a wide range of construction market sectors within the built environment. Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
Job Purpose
This role will support our housing maintenance and repair team predominately in identifying, recording, and progressing cases of damp and mould. As repairs administrator you will be a key link between our operational team, residents and contractors to ensure the provision of a smooth and efficient service provision.
Key responsibilities as Repairs Administrator include;
Raise, triage and update reported cases of damp and mould.
Support the surveyor in collating information, reports and updating records to ensure information is up to date.
Refer relevant cases for further inspection or remedial work.
Maintain accurate and detailed records on internal systems, assisting with building reports and case summaries where required.
Liaise with tenants, internal teams and contractors to provide timely updates and to ensure effective case resolution.
Being fully aware of the legislation regarding Awaabs Law and the requirements to be followed.
Take minutes of Toolbox Talks and type up and save onto Sharepoint.
Keeping notice board in the office up to date with latest policies and safety campaigns.
What we can offer you as Repairs Administrator;
A competitive starting salary
25 days annual holiday.
Holiday Purchase Scheme: Buy up to an additional 5 days holiday
Pension Scheme: 4% contributory.
Health Cash Plan: helping you spread the cost of essential healthcare
24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
Wellbeing and mental health champions readily available at work.
Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
Eye care vouchers and Free Flu Vaccinations
Full training, ongoing coaching and support
This is a full time permanent position. Working hours are 40 per week, Monday to Friday, 8am to 5pm.
If you are looking for a varied and interesting role and want to join a diverse and growing company then we look forward to hearing from you.
Experience Required
Previous experience in a customer service or administrative role. Previous experience gained working for a maintenance contractor, property services or housing association would be highly desirable.
Strong written and verbal communication skills.
You will have excellent IT skills including experience using Microsoft Packages such as Word, Excel and Outlook.
Excellent attention to detail and the ability to manage a busy and varied workload.
If you have the above experience we'd strongly encourage you to apply
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
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