Customer Service Administrator
Part-Time | Permanent
24 Hours per Week (Wednesday to Friday)
Salary: £16,824 per annum (pro rata)
About the Role
We are looking for a highly organised and customer-focused Customer Service Administrator to join our Technical Operations team on a part-time permanent basis.
Working Wednesday to Friday, you will play a key role in ensuring the smooth coordination of customer orders, transport operations, and communication between customers, carriers, subcontractors, warehouse teams, and internal departments.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Key Responsibilities
Deliver outstanding customer service at all times
Process and load customer orders onto internal systems
Maintain spreadsheets and system records accurately
Build positive relationships with customers, carriers, and subcontractors
Keep customers informed on the progress of jobs and deliveries
Track the movement of goods and resolve operational queries
Liaise closely with Operations, Accounts, and Warehouse teams
Ensure accurate completion and closure of job files
Obtain and upload PODs, purchase orders, and related documentation
Assist with invoice queries, customer complaints, and claims
Ensure paperwork and system housekeeping are maintained to a high standard
Escalate issues appropriately where required
About You
We are seeking someone who is:
Highly organised with excellent attention to detail
Confident communicating with customers and colleagues
Able to multitask and prioritise effectively
Calm and focused under pressure
Proactive with a positive, can-do attitude
A strong team player with excellent time management skills
Skills & Experience
Essential
Previous experience in customer service and administration
Good written and verbal communication skills
Strong IT skills including Microsoft Office, email, spreadsheets, and databases
Good numeracy and literacy skills
Ability to manage multiple tasks accurately and efficiently
Desirable
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Experience within transport, logistics, or freight forwarding
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Additional European language skills
Qualifications
Working Hours & Benefits
Health & Safety
The successful candidate will be expected to:
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Follow all company Health & Safety policies and procedures
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Maintain high standards of health and safety awareness
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Support colleagues and contractors in adhering to company H&S standards
