Helpdesk Co-ordinator, Temp to Perm, £12.71 per hour, Hamilton
Benefits
-
Temp-to-permanent role with opportunity for long-term employment
-
Standard weekday working hours, Monday to Friday
-
Opportunity to work across multiple sites and gain varied experience
-
Supportive team environment
Responsibilities
-
Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
-
Answer incoming calls from clients and site teams regarding maintenance needs
-
Log all job details accurately in the management system (e.g., Job Logic)
-
Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
-
Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
-
Keep internal systems up to date with progress and completion details
-
Process job sheets, paperwork, and invoices efficiently and on time
-
Support the team in clearing backlogs of documentation
-
Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements
-
Previous experience in Facilities Management (FM) or reactive property maintenance
-
Experience coordinating jobs, engineers, or subcontractors
-
Strong administrative and organisational skills
-
Comfortable handling a high volume of calls and job requests
-
Ability to prioritise and manage multiple tasks in a fast-paced environment
-
Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
-
Excellent communication and customer service skills
-
Attention to detail, problem-solving, and scheduling abilities
-
Ability to work collaboratively within a team