Helpdesk Co-ordinator, Temp to Perm, £12.71 per hour, Hamilton
Benefits
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Temp-to-permanent role with opportunity for long-term employment
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Standard weekday working hours, Monday to Friday
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Opportunity to work across multiple sites and gain varied experience
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Supportive team environment
Responsibilities
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Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
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Answer incoming calls from clients and site teams regarding maintenance needs
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Log all job details accurately in the management system (e.g., Job Logic)
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Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
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Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
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Keep internal systems up to date with progress and completion details
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Process job sheets, paperwork, and invoices efficiently and on time
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Support the team in clearing backlogs of documentation
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Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements
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Previous experience in Facilities Management (FM) or reactive property maintenance
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Experience coordinating jobs, engineers, or subcontractors
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Strong administrative and organisational skills
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Comfortable handling a high volume of calls and job requests
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Ability to prioritise and manage multiple tasks in a fast-paced environment
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Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
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Excellent communication and customer service skills
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Attention to detail, problem-solving, and scheduling abilities
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Ability to work collaboratively within a team
