ASAP START*
We have several ongoing temporary roles for our well-known client based in Morley.
If you are experienced in customer service - call centre, hospitality, retail, or any customer facing role then this role may be for you!
This is a Hybrid role after training with just 2 days a week in the office
Shift pattern is a 3 week rotation as follows:
Week one - Monday to Friday 08:00 - 16:30
Week two - Monday to Friday 09:30 - 18:00
Week Three - Monday to Saturday - 08:00 - 16:30 with one day off during the week.
Training is FULLY OFFICE BASED FOR 5 WEEKS - NO TIME OFF CAN BE TAKEN IN THIS PERIOD (1st JUNE - 5th JULY APPROX) . The hours will be one week of 8:30 - 16:00, followed by a grad bay for 4 more weeks all of which will be in the office, initially grad bay will be 8:00-16:30 with a move to shifts on week three.
£12.71ph
The role:
As a Customer Service Advisor, you will provide a primarily telephone-based, high-touch service to our Premium customers. You'll take ownership of inbound premium calls, resolving enquiries swiftly and professionally while delivering an outstanding experience on every interaction.
Most of your role focuses on Premium customer queries, service experiences, delivery issues, and parcel investigations, where speed, empathy, and accuracy are essential.
You'll also manage high-importance CEO and Executive escalations, ensuring they are handled with absolute care and precision when they arise.
You will be accountable for:
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Delivering a professional, solutions‑focused telephone experience by handling the majority of Premium customer queries via phone, responding promptly, building rapport, and resolving as many issues as possible on the first call.
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Taking full ownership of Premium customer cases end to end, including tracking updates, service issues, failed deliveries, returns, lost parcels, and upgrade enquiries, providing clear and proactive updates throughout.
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Carrying out thorough investigations using all relevant systems and collaborate closely with Couriers, Delivery Units, Depots and Customer Service leaders to ensure accurate outcomes.
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Managing CEO and Executive‑level escalations with exceptional professionalism, producing clear, concise written findings and escalating high‑risk issues when needed.
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Communicating with confidence and clarity on calls and in written updates, adapting tone and approach to meet Premium customer expectations.
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Maintaining accurate and detailed CRM records, ensuring all actions, decisions, and updates are fully documented while utilising systems to diagnose and prevent delivery issues.
The ideal candidate will:
Have a good, basic knowledge of Microsoft Excel
Be adaptable to change and new systems
Have experience of end-to-end case management in a Customer Service setting.
Have access to the internet at home, should you be required to work remotely Please click APPLY today.
Or call the office on or email (url removed)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
