IT Business Partner - Direct-to-Consumer (Retail & eCommerce)
Permanent
£85k + £8.4k Car Allowance + 24% Bonus
Hybrid - West London - 3 Days Onsite
Must be Eligible to work in the UK - Cannot Provide Sponsorship.
International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role:
You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
Ownership of the D2C Applications landscape across Retail & Digital channels.
Leading cross-functional planning and stakeholder engagement.
Managing vendors & coordinating with international IT teams.
Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape:
Support & optimise Retail & eCommerce IT Systems/Operations including:
POS - SAP S/4 HANA Retail & Retail Store systems.
Ecom Magento Ecommerce platform, CRM, email marZketing & loyalty platforms.
Master Data Management through Retail & Ecom systems & PIM.
Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities:
Strategic Partnership & Demand Leadership.
Shape and govern the IT demand pipeline aligned to business strategy.
Prioritise initiatives & influence investment planning.
Facilitate governance forums with senior stakeholders.
Stakeholder Engagement & Business Alignment:
Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
Translate business strategy into technology capability roadmaps.
Lead workshops to identify improvement & innovation opportunities.
Solution Ownership & Process Excellence:
Own the end-to-end D2C Application landscape.
Drive Automation, Integration & Process simplification.
Lead Business Cases & Transformation initiatives.
Architecture & Innovation:
Develop Capability Roadmaps aligned to Enterprise Architecture.
Identify opportunities leveraging AI, Automation & Analytics.
Ensure scalability for future growth.
Service & Operational Excellence:
Oversea Incident Management & root cause resolution.
Ensure vendor performance & SLA delivery.
Maintain IT System stability & performance.
Experience Required:
IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors.
Expertise in D2C processes & Customer Journey optimisation.
POS - SAP S4/HANA Retail or similar POS Retail Store systems - Ecommerce platforms, CRM, email marketing & Loyalty platforms.
Master Data Management through Retail & Ecom systems & PIM.
Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
Proven delivery of cross-functional transformation initiatives.
Driving Transformation & Operational excellence.
Strong stakeholder management & commercial awareness.
Strategic mindset & emotional intelligence.
Collaborative approach to teamwork. #ITBusinessPartner, #POS, #D2C, #RetailTechnology, #EcommerceTechnology, #DigitalTransformation, #SAPRetail, #SAP S4HANA, #MagentoCommerce, #RetailSystems #CustomerExperience, #OmnichannelRetail, #FMCGJobs, #ConsumerGoods, #RetailIT, #TechnologyLeadership, #BusinessTransformation, #DataAndAnalytics, #EnterpriseIT, #VendorManagement, #WestLondonJobs, #HybridWorking. T6/MN/(phone number removed)
