Job Purpose
As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.
Key Responsibilities
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Act as a key point of contact for customer enquiries via phone and email
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Manage repair orders, including both in-house and subcontracted work
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Prepare quotes for repairs, products, and services
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Support customer accounts from initial enquiry through to payment
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Raise purchase orders in line with company procedures
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Coordinate with production teams to meet delivery targets
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Manage customer forecasts, reports, and general administration
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Assist with import/export activities where required
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Help improve turnaround times, delivery performance, and cost efficiency
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Ensure compliance with all regulatory and company standards
Requirements
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Experience in a customer service or administrative role
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Strong communication and organisational skills
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Ability to manage a high workload and complex queries
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Good attention to detail and problem-solving skills
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Team-oriented with the ability to work cross-functionally
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Degree or equivalent (preferred)
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Aviation or regulatory knowledge is an advantage
