We have an exciting opportunity for a Customer Success Associate to join a global technology company.
Responsibilities:
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Manage a large digital book of clients, providing value through scalable digital touchpoints such as automated emails, digital check-ins, and system notifications.
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Oversee digital onboarding for new clients, ensuring accounts are set up correctly and customers have the resources needed to succeed.
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Monitor product usage, license allocation, and adoption metrics via Gainsight to identify underutilization or at-risk accounts.
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Proactively contact clients via email to share insights, optimization tips, and best practices to help them get the most from their subscription.
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Deliver digital Service Value Reviews (SVRs) and regular communications about new features, product updates, or business news.
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Handle most customer interactions via email, with occasional phone or virtual meetings when required.
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Manage hardware orders, replacements, and decommissioning requests, ensuring all Service Level Agreements (SLAs) are achieved.
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Collaborate closely with internal teams
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Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance.
Experience Required:
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2 Years + Account Management, implementation, onboarding.
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Project Support or customer success experience
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Experience using salesforce or similar CRM software.
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Google suite product is desirable
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Demonstrate the ability to be customer-centric and details oriented.
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Excellent communication skills both verbal and written.
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Highly organized and process driven. Resourceful and collaborative while balancing multiple priorities.
This role offers some remote working
