Customer Care Advisor
Location: Stroud
Pay Rate: £13.33 per hour
Hours: Monday to Friday, Full Time, 9:00am - 5:30pm
Contract: Temporary until October 2026, with potential for extension
Are you passionate about delivering outstanding customer service and making a real difference in people's lives?
We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.
In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.
Key Responsibilities
Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
Processing customer orders and prescriptions accurately and efficiently
Resolving customer queries promptly and professionally
Managing and escalating complaints in line with company procedures
Supporting courier and delivery-related queries
Maintaining accurate customer records and documentation
Building strong relationships with customers and internal teams
Supporting continuous improvement initiatives within the department
Working collaboratively to achieve service levels and team targets
Skills and Experience
Previous customer service or call centre experience
Excellent communication and interpersonal skills
Strong attention to detail and organisational ability
Ability to work effectively under pressure and manage a busy workload
Confident handling a high volume of calls
A professional, empathetic, and customer-focused approach
Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous
What's on Offer
Competitive hourly rate of £13.33
Monday to Friday working hours with no weekends
Friendly and supportive team environment
Valuable experience within the healthcare and pharmaceutical industry
Potential opportunity for contract extension beyond October 2026This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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