Complaint Handler
Location: Belper, Derbyshire (On-site)
Hours: Full-time, 39.5 hours per week
Shift Pattern: Monday to Friday, shifts between 8:00am - 5:30pm
Brook Street is working with a leading contact centre in Derbyshire to recruit experienced Complaint Handlers to join their expanding team.
Key Responsibilities
Take full ownership of customer complaints, ensuring timely resolution and positive outcomes
Carry out thorough investigations using root-cause analysis to identify underlying issues
Work collaboratively with internal departments to gather all relevant information
Manage complaints across multiple channels including phone, email, and social media
Prioritise workload effectively while maintaining accountability for each case
Provide clear, professional written communication and regular updates to customers and stakeholders
Minimum Requirements
At least 1 year of experience in complaint handling or resolution
GCSE grade 4/C (or equivalent) in English and Maths
Strong written and verbal communication skills
Excellent attention to detail and organisational skills
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
