Job Title: Production Planner & Customer Service Coordinator
Location: Fradley, Staffordshire
Salary: £28,000 per annum
Job type: Permanent, Full Time - 40hrs per week
Hours: Mon - Fri - 8.30 to 5pm or 9am to 5.30pm
Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries such as aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency.
We're now entering an exciting phase of growth, relocating to the Midlands to unite Kyocera SGS and Kyocera Unimerco Tooling under one roof; forming Kyocera's largest carbide tooling site in Europe.
As part of this expansion, we're looking for a Customer Service & Production Planning Representative to join our team. This hybrid role combines customer service, production planning, and procurement support, offering excellent exposure across several key business areas.
About the Role
You will play a vital role in ensuring our customers receive outstanding service while supporting our production and purchasing functions. You'll work closely with internal departments and help maintain the smooth flow of information and materials across operations.
Key Responsibilities
Update Works Orders and maintain production schedules
Raise purchase orders and support procurement activities
Handle customer enquiries, prepare quotations, and process sales orders
Collaborate with Production, Sales, and Logistics teams
Maintain accurate records and documentation in relevant systemsWhat We're Looking For
Experience in production planning, procurement, or customer service
Proficient in Microsoft Office; ERP/MRP experience (Sage/SAPMAN advantageous)
Strong communication skills with excellent attention to detail
Proactive, organised, and able to work across multiple tasks
A flexible team player with a positive, solution-driven approachWhat You'll Get in Return
We offer a competitive salary and a strong benefits package, including:
22 days holiday plus bank holidays, increasing with service
40 hour working week with some flexibility around start and finish times
An extra paid day off on your birthday
Company pension with 5% employer contribution
Private medical insurance (after 12 months)
Health Cashback Plan
Group Life Assurance and Income Protection
Employee Referral Scheme
Regular social activities…plus more, all designed to support your wellbeing and recognise your contribution.
If this role sounds perfect for you, please hit apply to submit your details to us
Candidates with experience of; Production Coordinator, Production Assistant, Production Controller, Customer Support Administrator, Workshop Coordinator, Customer Service Associate, Production Operations Assistant, Customer Services, Workshop Support, Workshop Operations, Production Co-ordinator, Workshop Co-ordinator will also be considered for this role
