Transport Administrator

CV-Library • Milton Keynes, Buckinghamshire • 1h ago

Are you an experienced administrator or customer service advisor?

DS Smith are currently looking for an experienced Administrator to work in their Milton Keynes depot. This role is ideal for someone with previous admin and customer service experience within a manufacturing/warehouse/transport environment.

Role: Transport Administrator

Shifts: 06:00 AM till 18:00 PM 4 on 4 off, including weekends

Pay: £14.54 per hour

Duration: Ongoing

Location: DS Smith, Andersen Gate,Milton Keynes, MK4 4AE

Main tasks include

Manage communication with customers outside of standard business hours, ensuring queries and issues are handled promptly.
Coordinate and book transport for outbound deliveries outside of normal operating hours.
Arrange delivery bookings via phone and email, ensuring all required information is accurately recorded.
Maintain and update tracking reports for all inbound and outbound orders, always ensuring data accuracy.
Process orders within the system and allocate them to the relevant shipments.
Cross-check delivery documentation against received goods and highlight any discrepancies or issues.
Monitor and record transport-related costs, updating financial tracking reports accordingly.
Track and report on OTIF (On Time In Full) performance, ensuring data is kept up to date.
Liaise with Customer Service teams during business hours to ensure smooth operational flow and issue resolution.
Book transport through pallet networks and parcel carriers, ensuring cost-effective and timely delivery solutions.

Requirements

Excellent IT skills and proficient in the use of Google suite & Microsoft Office suite
Flexible and adaptable attitude with ability to prioritise a range of different tasks.
Exceptional communication skills, at all levels, both written and verbal.
Excellent organisational and time management skills.
Confident, enthusiastic and tenacious
Previous admin or customer service experience