Customer Solution Advocate
Bristol
Our client based in Bristol is looking to recruit a Customer Solution Advocate to join their team on a full-time, permanent basis.
As a Customer Solution Advocate, you will be responsible for handling complex calls involving sensitive financial information and emotive topics.
Benefits
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35 hour week, Monday to Friday
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Hybrid working, with 3 days in the office per week
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Generous holiday allowance plus the option to buy/ sell days
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Life assurance
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Private medical insurance
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Employee assistance programme
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Season ticket loans and a whole lot more
Responsibilities
As a Customer Solution Advocate, you will:
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Lead the resolution of a range of cases where customers have fallen behind with payments.
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Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
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Maintain up to date with industry regulations and products.
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Ensure accurate record keeping for all customer contact and decisions.
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Work in line with policies, procedures and SLAs.
Required Skills & Experience
To be considered for the role of Customer Solution Advocate, you must have:
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Proven experience supporting customers through complex cases over the phone.
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Experience handling emotive cases e.g. debt, crime, ill health, bereavement.
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Excellent communication and rapport building skills.
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Ability to work within a target-based environment.
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Prior experience within a regulated environment would be beneficial e.g. financial services or utilities.
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Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Solution Advocate, apply today with your up to date CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today
