We are currently recruiting for an exciting customer orientated role within the FMCG industry where you’ll enjoy a varied Customer Service role, working in a fast-paced environment.
You’ll join a friendly, enthusiastic, ambitious, and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses and more, to ensure that you are the best you can be!
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to customers and the client success team.
What’s in it for you?
Salary: up to £28k
Hours: Monday to Friday 9am-5pm and 4pm finish on a Friday
Working from home 3 days and in the office 2 days a week
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25 days annual leave
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12.5% pension
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Free healthcare for employee, family at a discounted rate
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4 x life assurance
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Join an enthusiastic and ambitious team, with a great team spirit and humour to match!
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Talk to different people every day and build long-lasting and trusted relationships
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Learn & develop alongside a supportive team, through shadowing, training courses and more
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Feel good about being part of a company that uses the profit we generate to help good causes through their social impact activities
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A great work-life balance through hybrid working, where you’re empowered & trusted to manage your time
Key Responsibilities:
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Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.
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Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
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Subscription Management: Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
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CRM Management: Maintain and update the CRM database with accurate customer information.
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Issue Resolution: Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
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Product Knowledge: Continuously stay updated on product, services, and industry trends to provide customers with the best support.
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Collaboration: Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
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Account Management: Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
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Follow-up: Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed, and they are satisfied with their overall experience.
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Feedback: Provide insights to management on customer feedback and areas for process improvements.
What the employer is looking for:
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Previous experience in customer service, sales order processing, or subscription management is preferred.
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A degree qualification is desired but not essential.
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Experience using CRM software or customer management tools.
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Strong verbal and written communication skills.
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Ability to work efficiently in a fast-paced environment, managing multiple priorities.
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Detail-oriented with a strong ability to maintain accuracy when processing orders and updating databases.
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Proactive and self-motivated with a focus on customer satisfaction.
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Ability to handle difficult customer situations with professionalism and empathy.
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Basic computer skills, including proficiency with Microsoft Office and CRM tools.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
